Dịch Thuật Du Lịch

Match the correct answers.

A. Adventurous tourists can rent a motorbike, moped or bicycle. These are cheaper and also more environmentally friendly but watch out for traffic or people stealing your bike! For people on a budget. public transport is a good and green option. Cities usually have a choice of underground. buses. trains and sometimes trams and cable cars too. In small towns, the options are more limited. Cost and convenience vary a lot in different places, so look out for special offers like combination tickets, and weekend or all-day travel passes. Of course, if you want to save your money and the planet, you can always walk!

B. Air travel is the top choice for many tourists. Among all means of transport, airplanes are considered the safest and fastest. It enables enjoyable, fast, safe trips while not costing too much, which most people like. Not to mention, if your upcoming trip involves a lot of movements, sightseeing, or extreme activities, arriving early gives you more time to rest and get used to the environment at your destination. It helps you save energy and ensure good health for your schedule.

C. The easiest and cheapest mode of transport is walking. Many cities allow for easy exploration on foot. Walking helps you admire a lot of beautiful, interesting architecture, meet people and go sightseeing more than when you are in the back seat of a taxi. However, you need to keep an eye on road lines marking pedestrian lanes to avoid unfortunate incidents.

D. Choosing automobiles for your family trips offers safety, quality, and protects everyone’s health and lives. Automobiles can prevent rain, sunlight, smoke and dirt, etc. from doing harm to children’s and the elders’ health. Traveling by automobile enables exploration in distant places without worries about tiredness or time. You can save money while freely sightseeing, and visiting various destinations in Vietnam.

E. Compared with air travel, going by train is much more affordable. Especially, the longer the distance, the larger the cost difference. For the same departure and destination, a train takes a longer ride than a plane’s route, but tourists can enjoy landscapes from one place to another. Train ticket prices don’t tend to change over time. Regardless of the time and day, train tickets are priced the same.

F. The easiest and cheapest mode of transport is walking. Many cities forbid easy exploration on foot. Walking helps you admire a lot of beautiful, interesting architecture, meet people and go sightseeing more than when you are in the back seat of a taxi. Therefore, you need to keep an eye on road lines marking pedestrian lanes to avoid unfortunate incidents.

G. When traveling on a yacht, you will go past many magnificent beaches and islands in different countries that you can’t see on roads or by air travel. You will have the chance to go around Asia, gazing at refreshing natural landscapes, or visit Europe where vibrant seaports and dynamic lifestyles are the highlights. With the evolution of tourism, it’s more convenient than ever to go across the ocean with endless options. Traveling on a yacht is the perfect holiday for many tourists because you can really do whatever you want. There are a lot of reasons to choose a yacht because you can travel for a few days or go around the world for several months so as to explore every part of the world in a comfortable space.

H. Air travel is the top choice for many tourists. Among all means of transport, airplanes are considered the safest and fastest. It prevents enjoyable, fast, safe trips while not costing too much, which most people like. Not to mention, if your upcoming trip doesn’t involve a lot of movement, sightseeing, or extreme activities, arriving early gives you more time to rest and get used to the environment at your destination. It helps you save energy and ensure good health for your schedule.

I. Choosing automobiles for your family trips offers safety, quality, and protects everyone’s health and lives. Automobiles can enhance rain, sunlight, smoke and dirt, etc. by doing harm to children’s and the elders’ health. Traveling by automobiles enables exploration in distant places without worries about tiredness or time. You can spend money on freely sightseeing, visiting various destinations in Vietnam.

J. With the evolution of tourism, it’s more convenient than ever to go across the ocean with endless options. Traveling on a yacht is the perfect holiday for many tourists because you can really do whatever you want. There are a lot of reasons to choose a yacht because you can travel for a few days or go around the world for several months so as to explore every part of the world in a comfortable space.

Match the correct answers.

A. One of the most important definitions in marketing strategy is the target audience. Think about customers who want to visit your place and what their purposes are. You often need to divide them into different targets, each with their own reasons to visit your place. You also need to look into different tourist categories, such as families, students, businessmen, etc.

B. When discovering a business, especially those in tourism, customers usually visit its website first. Is your website fast? Does it meet customers’ needs? If not, you need to improve it immediately. The website is the foundation of an attraction marketing campaign, so it’s best to satisfy your website visitors.

C. To tell a story about a tourism business, there are no better ways than using images and videos. Videos and images help you introduce appealing, unique features of a destination to customers.

D. Advertisements on means of media can draw attention from tourists worldwide. It’s worth noting that advertisements need to be in line with your business’ message. A good advertisement is consistent, nicely designed with a strong message.

E. Tour operators are divided into two categories: International tour operators and domestic tour operators. International tour operators organize, promote, sell, and host full-package and partial package tours based on customers’ requirements to attract tourists to Vietnam and bring Vietnamese citizens, foreign people living in Vietnam abroad.

Domestic tour operators organize, promote, sell, and host domestic travel tours, authorized to provide travel tours for foreign tourists brought to Vietnam by international companies.

F. One of the most important definitions in marketing strategy is target audience. Advertisements on means of media can draw attention from tourists worldwide. It’s worth noting that advertisements need to be in line with your business’ message.

G. Advertising brings a product or service to the attention of customers through the media e.g. newspapers, TV, or the Internet to persuade them to buy it. Promotion keeps a product or service in the minds of customers and helps stimulate their demand for it, often through advertising. Marketing is altogether more complex. It is all the activities involved in making sure that customers buy a product or service by understanding and meeting their needs.

H. When discovering a business, especially those in tourism, customers usually visit its website first. Is your website fast? Does it meet customers’ needs? If not, you need to improve it immediately. The website is the result of an attraction marketing campaign, so it’s best to satisfy your website visitors.

I. Domestic tour operators organize, promote, sell, and host domestic travel tours, authorized to provide travel tours for foreign tourists brought to Vietnam by international companies. Advertisements on means of media can draw attention from tourists worldwide. It’s worth noting that advertisements need to be in line with your business’ message.

J. Advertisements on means of media can draw attention from tourists worldwide. It’s worth noting that advertisements need to be in line with your business’ message

READ 4 TEXTS BELOW AND FILL THE GAP

Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of - the market there are hotels, offering rooms and meals. Motels are -- similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site.

Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses?

Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students' halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break.

If you're looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.

You can visit a timeshare _______.

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.

The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country.

Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility.

Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language.

The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture.

Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS

Receptionist:Hotel reception. How can I help you?

Guest:Oh, hello, I’m calling from room 101. I think there are a few things missing from my room. Is it possible for me to have a hairdryer and some toiletries, please?

Receptionist: Of course, madam. I’m terribly sorry! There are usually toiletries in the room on arrival. I’ll send them up to your room straight away. The hairdryer should be in the desk drawer.

Guest:Oh, yes. I see it. Another thing... I need some laundry and ironing. Do you have those services in the hotel?

Receptionist:Yes, madam. For laundry and ironing, just fill in the form on the desk and give it to the chambermaid before 9 in the morning.

Guest:That’s great. Thanks. I also have some important documents with me and I can’t find the safe in this room.

Receptionist:I’m afraid we don’t have safes in the rooms, but there are safes available in the reception area if you could bring your documents down to me.

Guest:OK. Are there any other services I should know about?

Receptionist:Well, we have an internet point which is open till midnight. Our á la carte restaurant is open 12-2 lunchtime and 7-10 dinnertime. You need to book a table for dinner.

Guest:OK. I’d like to book a table for this evening at 8 p.m. please.

Receptionist: Certainly, madam. Can I help you with anything else, madam?

Guest: Not for the moment. Thank you.

What are usually in the room on arrival?

READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS

Receptionist:Hotel reception. How can I help you?

Guest:Oh, hello, I’m calling from room 101. I think there are a few things missing from my room. Is it possible for me to have a hairdryer and some toiletries, please?

Receptionist: Of course, madam. I’m terribly sorry! There are usually toiletries in the room on arrival. I’ll send them up to your room straight away. The hairdryer should be in the desk drawer.

Guest:Oh, yes. I see it. Another thing... I need some laundry and ironing. Do you have those services in the hotel?

Receptionist:Yes, madam. For laundry and ironing, just fill in the form on the desk and give it to the chambermaid before 9 in the morning.

Guest:That’s great. Thanks. I also have some important documents with me and I can’t find the safe in this room.

Receptionist:I’m afraid we don’t have safes in the rooms, but there are safes available in the reception area if you could bring your documents down to me.

Guest:OK. Are there any other services I should know about?

Receptionist:Well, we have an internet point which is open till midnight. Our á la carte restaurant is open 12-2 lunchtime and 7-10 dinnertime. You need to book a table for dinner.

Guest:OK. I’d like to book a table for this evening at 8 p.m. please.

Receptionist: Certainly, madam. Can I help you with anything else, madam?

Guest: Not for the moment. Thank you.

When does the guest book a table for dinner?

Would guests please note that the latest __________ is midday (12 o'clock) on the day they wish to leave.

The Foundation Beyeler in Basel is a/an _____ that contains famous works by Picasso, Miró, Max Ernst and other 20th century artists and sculptors.

READ 4 TEXTS BELOW AND FILL THE GAP

Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of - the market there are hotels, offering rooms and meals. Motels are -- similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site.

Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses?

Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students' halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break.

If you're looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.

Campus accommodation is available for tourists to rent during _______.

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.

The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country.

Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility.

Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language.

The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture.

Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

READ THE CONVERSATION BELOW AND ANSWER THE QUESTIONS

Receptionist:Hotel reception. How can I help you?

Guest:Oh, hello, I’m calling from room 101. I think there are a few things missing from my room. Is it possible for me to have a hairdryer and some toiletries, please?

Receptionist: Of course, madam. I’m terribly sorry! There are usually toiletries in the room on arrival. I’ll send them up to your room straight away. The hairdryer should be in the desk drawer.

Guest:Oh, yes. I see it. Another thing... I need some laundry and ironing. Do you have those services in the hotel?

Receptionist:Yes, madam. For laundry and ironing, just fill in the form on the desk and give it to the chambermaid before 9 in the morning.

Guest:That’s great. Thanks. I also have some important documents with me and I can’t find the safe in this room.

Receptionist:I’m afraid we don’t have safes in the rooms, but there are safes available in the reception area if you could bring your documents down to me.

Guest:OK. Are there any other services I should know about?

Receptionist:Well, we have an internet point which is open till midnight. Our á la carte restaurant is open 12-2 lunchtime and 7-10 dinnertime. You need to book a table for dinner.

Guest:OK. I’d like to book a table for this evening at 8 p.m. please.

Receptionist: Certainly, madam. Can I help you with anything else, madam?

Guest: Not for the moment. Thank you.

What doesn’t the guest ask for?

READ 4 TEXTS BELOW AND FILL THE GAP

Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of - the market there are hotels, offering rooms and meals. Motels are -- similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site.

Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses?

Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students' halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break.

If you're looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.

Hostels appeal to _______.

The hotel provides a complimentary __________ for all guests, so you don't have to get a bus or taxi into town when you arrive.

READ THE TEXT BELOW AND CHOOSE THE RIGHT ANSWER TO LABEL THE PICTURES WITH THE HOTEL FACILITIES YOU SEE.

The kind of facilities and services available to you on holiday varies greatly according to your choice of accommodation. Catered accommodation such as hotels, guest houses and B&Bs is generally categorised using a star system which varies from country to country.

Generally, one star tends to indicate budget accommodation, offering basic facilities such as en suite bathrooms and TVs in all the rooms and services such as breakfast, drink, and daily room cleaning by chambermaids. Two stars may additionally offer guests bath towels, complimentary toiletries such as shower gel, a reading light, and a credit card payment facility.

Three-star hotels often also provide a hairdryer and telephone in every room as well as internet access either in a public area or in the room, laundry and ironing services, and the hotel reception is staffed for around 14 hours by bilingual staff, speaking English and the native language.

The reception of a four-star hotel should be manned for up to 18 hours, have a refrigerated minibar or room service for drinks, and an a la carte restaurant. There would also probably be a lift and more comfortable furniture.

Finally, five-star luxury accommodation should offer a reception area staffed 24/7 by multilingual staff, a doorman to welcome guests, valet parking, a porter to take luggage to your room, and a safe in the room for valuables. There are often gym and spa facilities available too.

READ 4 TEXTS BELOW AND FILL THE GAP

Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of - the market there are hotels, offering rooms and meals. Motels are -- similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site.

Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses?

Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students' halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break.

If you're looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.

For comfortable and mobile campsite holidays, try _______.

READ 4 TEXTS BELOW AND FILL THE GAP

Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of - the market there are hotels, offering rooms and meals. Motels are -- similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site.

Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses?

Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students' halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break.

If you're looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.

Hotels are accommodations at the _______.

READ 4 TEXTS BELOW AND FILL THE GAP

Nowadays, the choice of tourist accommodation to suit your taste, budget and destination is endless. At the high end of - the market there are hotels, offering rooms and meals. Motels are -- similar, except they are for motorists. So they are generally on major roads and always provide parking, but not always meals. B&Bs, or guesthouses, differ from hotels as they are usually small, less expensive, owner-occupied, family-run businesses without staff on call 24/7. Alternatively, holiday villages are popular with families who may be travelling on a budget. They offer a choice of self-catering accommodation from small wooden cabins or chalets to studio apartments to large holiday villas, all in modern resorts with many leisure and recreational services available on site.

Private holiday rental offers a wide variety of accommodation. Then there are timeshares, where several people own accommodation, they can use at specific periods each year. To avoid getting bored with the same destination, how about doing a house swap, where people holiday in each other’s houses?

Hostels provide a low-cost, self-catering alternative to hotels, and appeal to young travellers, as the shared dormitories make it easy to meet people. Increasingly, universities offer campus accommodation in students' halls of residence during the holidays. This is the type of accommodation you often find on study holidays, but it can also be a cheap and sociable way to take a city break.

If you're looking for an adventure on a budget, campsites are perfect. You can take your own tent, or even stay in a traditional round Mongolian yurt or a tall Native American tepee. For more comfort, there are also caravans and campervans, which enable you to enjoy a holiday on the move. Finally, if you like to combine transport and accommodation, why not try a barge, a long flat boat which travels on rivers and canals, or a yacht if you prefer the sea.

House swapping helps you to _______.

READ THE TEXT BELOW AND ANSWER THE QUESTIONS

There are many specialist roles in a hotel staff. The front desk clerk, often known as the receptionist, takes bookings, checks guests in and out of the hotel, bills them and provides general information. For this role you must be polite, organised and have good language skills.

The porter, also called a bellboy, or bellhop in the US, shows you to your room and carries your luggage for you. They may also move and set up equipment for meetings and conferences, take messages and run errands.

The hotel housekeeper manages the cleaning staff; supervises their work; draws up their rotas and deals with linen, toiletry, and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.

Hotel room attendants, more commonly known as chambermaids, make sure hotel rooms are clean, tidy, and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar. This role is physically demanding and can often be seasonal or part-time.

The word concierge is French for caretaker, but in a hotel, they help guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing. A concierge should have good local knowledge and excellent communication skills.

Hotel managers oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. On a daily basis they manage staff; deal with customer complaints; organise building maintenance and liaise with all the different hotel departments. They need good business and management skills; must be organised and diplomatic; have excellent communication skills and hold hospitality management qualifications.

Which hotel position deals with customer complaints?

FILL THE GAP

The Four Winds holiday resort in Hibiscus Bay is one of the island's biggest 1.________ with an excellent record of treating its 2.__________ fairly. It pays generous 3._____________ (which are above the government's set 4.__________ ) and offers other 5. __________ and fringe 6. _____________, such as free meals, free dental and medical care, and paid 7.__________ of up to 4 weeks a year. The resort is an 8.____________ employer, and makes a concerted effort to avoid any kind of 9._________ It will employ staff from other countries provided they have a valid 10. _____________.

The right answer for gap (5) is:

FILL THE GAP

The resort has both 11.________ staff (those who work all day for five or six days a week) and 12.____ staff (those who only work for three or four hours a day, or just two or three days a week). Everyone receives a 13._________ which lists his or her 14._________ and responsibilities. These are usually 15.________ for a period of 3, 6 or 12 months, although some are 16.________. The resort also has a number of 17.________ workers that it employs from time to time (usually when a specific job needs doing). It likes all its staff to be 18._________ twenty-four hours a day in case it suddenly needs them. All staff members 19.________ to a line manager (for example, head of housekeeping, head of catering, etc). and they in turn answer to the main hotel manager. Most of the work in the resort is 20._______ (usually during the peak holiday period from May through to October), although it does keep some permanent staff on the books all year.

The right answer for gap (13) is: